Question 1: Mark the letter A, B, C or D on your answer sheet to indicate the word whose underlined part differs from the other three in pronunciation in each of the following questions.

Question 2:

Question 3: Mark the letter A, B, C, or D on your answer sheet to indicate the word that differs from the other three in the position of primary stress in each of the following questions.

Question 4:

Question 5: I had no idea that he was lying to me. I was completely ____

Question 6: One word can mean a different thing when ____ in a different tone of voice

Question 7: _____ actions are consistent with communication, a feeling of distrust will undermine the effectiveness of any future social exchange

Question 8: He decided to go _____his family begged him not to

Question 9: Please keep your voice down in this section of the library. If you ____ to talk loudly, I will have to ask you to leave.

Question 10: Managers prefer to reply on oral communication because communication tends to be more complete and thorough when talking _____ person

Question 11: Verbal communication entails the use of words in delivering the ____message

Question 12: Written communication is ______ for formal business communications and issuing legal instructions

Question 13: The other form of verbal communication is the spoken word, either face-to-face ____ through phone, voice chat, video conferencing or any other medium

Question 14: Verbal communication makes the process of conveying thoughts easier and faster and _____ remains the most successful form of communication

Question 15: Miscommunication has often been the _____ of hurt feelings, incomplete tasks, and relationship frustration

Question 16: When you listen to someone speak, you are engaged with them, and _____ an effort to understand exactly what they are trying to say

Question 17: It is important to note that there is a difference between _____ hearing and listening

Question 18: If you _____ your words more carefully, the misunderstanding might not have happened

Question 19: Mark the letter A, B, C, or D on your answer sheet to indicate the word(s) CLOSET in meaning to the underlined word(s) in each of the following questions.

Humans freed their hands in order to make and use tools, which meant having to find a method of communication other than sign language

Question 20: We can teach chimps to speak but there are several biological factors which make humans more predisposed to speech

Question 21: Mark the letter A, B, C, or D on your answer sheet to indicate the word(s) OPPOSITE in meaning to the underlined word(s) in each of the following questions.

There are very few people who have a natural talent for delivering excellent presentations

Question 22: Effective communication in the workplace is imperative in a leadership role

Question 23: Mark the letter A, B, C, or D on your answer sheet to indicate the option that best completes each of the following exchanges.

Joe and Sarah are talking in the class
- Joe: “May I borrow your ruler?”
- Sarah: “Certainly, ________”

Question 24: Niamh is talking to a stranger when walking on the street
- Niamh: “Excuse me, would you please tell me ________?”
- A stranger: “Certainly. Go straight along here; it’s next to a hospital”

Question 25: Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 25 to 29.

    The reality is that everyone uses jargon. It is an essential part of the network of occupations and pursuits (25) ____ make up society. All jobs have an element of jargon which workers learn as they develop their expertise. All hobbies require mastery of a jargon. Each society grouping has its jargon. The phenomenon (26) ____ out to be universal – and valuable. It is the jargon element, which, in a job, can promote economy and precision of expression, and so help make life easier for the workers.
    When we have learned to command it, jargon is (27) ____ we readily take pleasure in, whenever the subject is motorcycling, baseball or computers. It can add pace, variety and humour to speech – as when, with an important event approaching, we might slip into the related jargon. We enjoy the mutual showing off which stems from a fluent use of terminology, and we enjoy the in-jokes which shared linguistic experience permits. Moreover, we are jealous of our knowledge. We are quick to demean anyone who tries to be part of our group (28) ____ being prepared to take on its jargon. And we resent it when some other group, sensing our lack of linguistic awareness, refuses to (29) ____ us in

Question 26:

Question 27:

Question 28:

Question 29:

Question 30: Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 30 to 34.

    Much has been said about how anti-social the Internet and mobile phones are. The truth is however, according to new research, communication technology is bringing people closer together. A study by the Pew Internet and American Life Project found family members were keeping in regular contact today more than ever before. And this is all down to e-mail, chat, our cell phones and SMS messaging. It makes sense . Years ago, it took a long time to write a letter, then find an envelope and go to the post office to buy a stamp and post it. Today we write mails while we wait for our change in the convenience store and they’re sent in an instant. Having free Internet telephone calls also helps us to stay in touch more often and for longer. Everyone’s at it, from five-year-olds to tech-savvy grandparents.
    According to the Pew survey, technology has a very positive effect on communication within families. Researchers asked 2,252 adults whether new technologies had increased the quality of communication with their family. Fifty-three percent said it increased communication with family members they did not live with, two per cent said technology decreased this. Numbers were similar for those living in the same house as their family. The project director Lee Rainey said: "There's a new kind of connectedness being built inside of families with these technologies”. Survey co-author Barry Wellman agreed: "It used to be [that] husbands went off to work, wives went off to a different job or else stayed home…and the kids went off to school…and not until 5:30, 6 o'clock did they ever connect," he said.

What is the main message of the text?

Question 31: What does “it makes sense” mean in other words?

Question 32: What does the text say that people had to do in the past if they wanted to stay in connect?

Question 33: What do you think “tech-savvy” means?

Question 34: According to the text, what time did people usually communicate with each other in the past, before technology?

Question 35: Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 35 to 42

    The reading of facial expressions may not be universal . This is the conclusion of researchers from Glasgow University in Scotland. They report that people from different cultures read facial expressions differently. In particular, they said there were big differences between the way Westerners and East Asians interpret facial expressions. The study suggests East Asians focus mostly on people’s eyes to read an emotion, but Europeans and Americans scan the whole face. Researcher Rachael Jack said: ''We show that Easterners and Westerners look at different face features to read facial expressions.'' She added: "Westerners look at the eyes and the mouth in equal measure, whereas Easterners favour the eyes and neglect the mouth."
    Ms. Jack suggested there are similarities in interpreting facial expressions and the use of emoticons. She said East Asians use the eyes in emoticons to show emotion, for example ^_^ means happy and ;_; is sad. Westerners, however, use the mouth. For example :) is for happy and :( is for sad. She added: “Interestingly, there are clear cultural differences in the formations of these icons. Emoticons are used to convey different emotions in cyberspace as they are the iconic representation of facial expressions.” The researchers said their findings showed intercultural communication is more complicated than we thought. They said: "When it comes to communicating emotions across cultures, Easterners and Westerners will find themselves lost in translation."
(Adapted from breakingnewsenglish.com)

What do you think “universal” means?

Question 36: What is the difference between the way Easterners and Westerners read a facial expression?

Question 37: What are the conclusions of the researchers from the University of Glasgow University?

Question 38: What is one way that these differences in interpretations of facial expressions are used?

Question 39: The word “interpret” in the passage has the closet meaning to _____

Question 40: The word “they” refers to ____

Question 41: In the passage, intercultural communication is considered to be _____

Question 42: The word “themselves” refers to ____

Question 43: Mark the letter A, B, C, or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions

If we assume that all humans are able to speak a language, a number of biological facts falls into place, suggesting that the human body is partially adapted to the production of language

Question 44: Recent studies have revealed three important areas in the study of the evolution factors of language

Question 45: We are all getting comfortable handling many more information about each other than

Question 46: Mark the letter A, B, C, or D on your answer sheet to indicate the sentence that is closet in meaning to each of the following questions

She had hardly begun to speak before people started interrupting her

Question 47: It estimates that body language accounts for 55% of all communication

Question 48: He has never behaved so violently before

Question 49: Mark the letter A, B, C, or D on your answer sheet to indicate the sentence that best combines each pair of sentences in the following questions

Ben isn’t very talkative. He’ll speak to you only if you ask him something

Question 50: The misunderstanding was my fault. I said “sorry” about it